All bids received will be put in priority order to produce a list of eligible applicants for each property advertised. The landlord of the property will carry out any outstanding eligibility checks, (e.g. rent checks, household circumstance checks).

If your name is at the top of the priority list you will normally be invited to view the property unless there are reasons why we are unable to do this, for example, you have rent arrears or your landlord is taking legal action against you for breaching a tenancy condition. If we are unable to offer the property to the applicant at the top of the list we will move to the next applicant and so on.

If you decide to refuse the property it will be offered to the next person on the priority list. You will not normally be penalised for refusing a property and will continue to be able to bid for properties advertised.

If you are offered a property you will not be short listed for other properties until you have decided to either accept or refuse the offer.

If you accept the property you will be advised when you can move in. You will also be given an appointment to sign the tenancy agreement and collect the keys. This is normally on the Wednesday before the Monday that your tenancy starts.

When can the landlord refuse to make an offer?

In some circumstances, the landlord may refuse to offer you the property. For example when the applicant or a member of their household has: 

  • anti-social behaviour that is likely to create management problems for the landlord or unreasonably affect neighbouring tenants
  • unmanaged arrears relating to a current or former tenancy. (Applicants with arrears totalling more than £500 should have been complying with a repayment program for at least 6 months).
  • been evicted for breach of tenancy conditions.
  • displayed threatening, violent or otherwise unreasonable behaviour towards a member of staff.
  • a Local Lettings Plan is in place and the person’s support needs are such that they would be unsuitable for that property.
  • Unable to contact the applicant, all efforts will be made to contact the applicant.
  • If the assessment of an applicant or household needs has not been fully completed, and an incomplete assessment might substantially misjudge the applicant’s housing and support needs.
  • If the nomination assessment indicates a need for further investigation, or re-investigation of circumstances (e.g. a change to the medical circumstances), the applicant will not be considered for nomination until the investigations are completed.
  • If information regarding a household’s application appears to be false or misleading and further investigation is required. 
  • If the applicant does not attend a nomination assessment interview.  If the applicant does not co-operate with the nomination assessment procedure. 
  • If an applicant has already been nominated for another property. 
  • If a nomination assessment interview with the applicant is not possible to arrange within the agreed timescales.