Homesearch are currently experiencing a high volume of calls and emails. Response times to assessments of applications, medical reviews and overcrowding reviews may be slower than usual because of this.
If you have provided us with a medical assessment and evidence please allow 30 working days (6 weeks) for assessment. For all other applications please allow at least 14 days before contacting us to check on your progress. By reducing the number of incoming calls in this way, our officers will be able to work through assessments faster.
Thank you for your understanding.